Refund Policy

Clear, Transparent & Supplier-Governed Refunds

Refunds in the travel industry depend on airlines, embassies, hotels, and suppliers. We follow a 100% transparent and supplier-governed refund process, ensuring clarity and compliance with global travel regulations.

This Refund Policy outlines how refunds are handled by SAGA LUXURY TOUR N TRAVEL LLP. All refunds strictly follow airline, hotel, supplier, and embassy rules. Saga Luxury acts as a facilitator and does not influence refund amounts or timelines.

1. Visa Services

Visa fees and service charges are non-refundable.
No refund applies in case of:
- Visa rejection
- Embassy delay or administrative hold
- Incorrect or incomplete documents submitted by the client
Embassy rules take absolute precedence.

2. Flight Tickets

Refunds for flights follow airline fare rules only.

Refund eligibility depends on:
- Type of fare (Refundable / Non-Refundable)
- Cancellation window
- Airline penalty / cancellation charges
- Date change policies
Airline taxes may be refundable in some cases.
Convenience & service charges are non-refundable.

3. Holiday Packages

Refunds depend on hotel partners, tour operators & logistics providers.
Cancellation charges vary based on:
- Season & peak period
- Hotel & supplier policies
- Advance bookings already confirmed
Operational expenses incurred are deducted.

4. Non-Refundable Charges

Processing & service fees
Convenience fees
Urgent documentation charges
Visa service charges

5. Refund Timelines

Airlines generally take 7–21 working days.
Hotels & suppliers may take 10–30 days.
Saga Luxury processes refunds only after receiving the amount from suppliers.
Refunds are credited through the same payment method originally used.

6. Payment Gateway Fees

Payment gateway or bank convenience fees are non-refundable as they are charged externally by financial institutions.

7. Chargeback & Disputes

Any chargeback attempt without valid grounds may be legally contested.

All disputes fall under Lucknow jurisdiction.
We cooperate with banks to resolve chargebacks using documented proof.

8. Refund Approval Conditions

A refund is considered valid only when:

A supplier confirms refund eligibility
Cancellation request is within allowed time window
No service (visa, booking, document processing) has already been consumed

9. Contact for Refund Requests

For refund-related questions or to initiate a refund request, please contact:

Email: info@sltt.in
Phone: +91 98380 99903
Office: Lucknow, Uttar Pradesh, India