Refund Policy

This Refund Policy outlines how refunds are handled by SAGA LUXURY TOUR N TRAVEL LLP. All refunds strictly follow airline, hotel, supplier, and embassy rules. Saga Luxury acts as a facilitator and does not influence refund amounts or timelines.

1. Visa Services

• Visa fees and service charges are non-refundable.
• No refund applies in case of:
  • Visa rejection
  • Embassy delay or administrative hold
  • Incorrect or incomplete documents submitted by the client
• Embassy rules take absolute precedence.

2. Flight Tickets

Refunds for flights follow airline fare rules only.

• Refund eligibility depends on:
  • Type of fare (Refundable / Non-Refundable)
  • Cancellation window
  • Airline penalty / cancellation charges
  • Date change policies
• Airline taxes may be refundable in some cases.
• Convenience & service charges are non-refundable.

3. Holiday Packages

• Refunds depend on hotel partners, tour operators & logistics providers.
• Cancellation charges vary based on:
  • Season & peak period
  • Hotel & supplier policies
  • Advance bookings already confirmed
• Operational expenses incurred are deducted.

4. Non-Refundable Charges

• Processing & service fees
• Convenience fees
• Urgent documentation charges
• Visa service charges

5. Refund Timelines

• Airlines generally take 7–21 working days.
• Hotels & suppliers may take 10–30 days.
• Saga Luxury processes refunds only after receiving the amount from suppliers.
• Refunds are credited through the same payment method originally used.

6. Payment Gateway Fees

Payment gateway or bank convenience fees are non-refundable as they are charged externally by financial institutions.

7. Chargeback & Disputes

Any chargeback attempt without valid grounds may be legally contested.

• All disputes fall under Lucknow jurisdiction.
• We cooperate with banks to resolve chargebacks using documented proof.

8. Refund Approval Conditions

A refund is considered valid only when:

• A supplier confirms refund eligibility
• Cancellation request is within allowed time window
• No service (visa, booking, document processing) has already been consumed

9. Contact for Refund Requests

For refund-related questions or to initiate a refund request, please contact:

• Email: info@sltt.in
• Phone: +91 98380 99903
• Office: Lucknow, Uttar Pradesh, India