Refund Policy

This Refund Policy outlines how refunds are handled by SAGA LUXURY TOURS AND TRAVELS LLP. All refunds strictly follow airline, hotel, supplier, and embassy rules. Saga Luxury acts as a facilitator and does not influence refund amounts or timelines.

1. Visa Services

• Visa fees and service charges are non-refundable.
• No refund applies in case of:
  • Visa rejection
  • Embassy delay or administrative hold
  • Incorrect or incomplete documents submitted by the client
• Embassy rules take absolute precedence.

2. Flight Tickets

Refunds for flights follow airline fare rules only.

• Refund eligibility depends on:
  • Type of fare (Refundable / Non-Refundable)
  • Cancellation window
  • Airline penalty / cancellation charges
  • Date change policies
• Airline taxes may be refundable in some cases.
• Convenience & service charges are non-refundable.

3. Holiday Packages

• Refunds depend on hotel partners, tour operators & logistics providers.
• Cancellation charges vary based on:
  • Season & peak period
  • Hotel & supplier policies
  • Advance bookings already confirmed
• Operational expenses incurred are deducted.

4. Non-Refundable Charges

• Processing & service fees
• Convenience fees
• Urgent documentation charges
• Visa service charges

5. Refund Timelines

• Airlines generally take 7–21 working days.
• Hotels & suppliers may take 10–30 days.
• Saga Luxury processes refunds only after receiving the amount from suppliers.
• Refunds are credited through the same payment method originally used.

6. Payment Gateway Fees

Payment gateway or bank convenience fees are non-refundable as they are charged externally by financial institutions.

7. Chargeback & Disputes

Any chargeback attempt without valid grounds may be legally contested.

• All disputes fall under Lucknow jurisdiction.
• We cooperate with banks to resolve chargebacks using documented proof.

8. Refund Approval Conditions

A refund is considered valid only when:

• A supplier confirms refund eligibility
• Cancellation request is within allowed time window
• No service (visa, booking, document processing) has already been consumed

9. Contact for Refund Requests

For refund-related questions or to initiate a refund request, please contact:

• Email: info@sltt.in
• Phone: +91 98380 99903
• Office: Lucknow, Uttar Pradesh, India