Cancellation Policy

Clear, Fair & Supplier-Guided Cancellations

Travel cancellations are governed by airlines, hotels, embassies and service suppliers. Our policy ensures clarity so you always know what to expect.

This Cancellation Policy governs all cancellations related to visa processing, flights, hotels, and holiday packages handled by SAGA LUXURY TOUR N TRAVEL LLP. All cancellation outcomes strictly follow supplier rules.

1. Visa Services

Visa applications cannot be cancelled once submitted to the embassy.
Fees paid for visa processing are non-refundable.
Any delay, rejection, or administrative hold is under embassy control.

2. Flight Tickets

Flight cancellations are governed entirely by the airline rules.

Cancellation penalty varies by fare type (Refundable / Non-Refundable).
Some fares do not allow cancellation at all.
Date changes may include fare difference + airline charges.
No-show bookings are treated as fully non-refundable.

3. Hotels & Packages

Refund and cancellation rates depend on the hotel, travel season, and booking window.
Peak season bookings often have 100% cancellation penalties.
Any operational expense already incurred will be deducted.
No show or last-minute cancellation may lead to zero refund.

4. No-Show Policy

A no-show is when a traveler does not turn up for the flight/hotel/package.
No-show bookings are considered non-refundable.
Rescheduling may not be allowed for no-show cases.

5. Cancellation Procedure

To cancel a service, customers must submit an official request via:

Email: info@sltt.in
Phone: +91 98380 99903
WhatsApp Support (if assigned by a relationship manager)

Cancellations are processed only after verifying supplier rules.

6. Service Charges

Service charges, convenience fees, and processing fees are non-refundable.
Urgent service fees or documentation fees are also non-refundable.

7. Refund After Cancellation

Refunds (if applicable) follow supplier timelines, usually between 7–30 business days depending on the service partner.

8. Payment Gateway Fees

Payment gateway convenience fees are non-refundable.
Any chargeback initiated without valid reason may be legally contested.

9. Special Cases

Natural calamities, strikes, or government restrictions may affect refund eligibility.
Rescheduling during emergencies depends on supplier approval.
Refunds for partially used services may not be applicable.

10. Contact for Cancellation Support

For any cancellation assistance, customers may reach out to:

Email: info@sltt.in
Phone: +91 98380 99903
Office: Lucknow, Uttar Pradesh

This Cancellation Policy is subject to updates. The latest version is available on our website.