Cancellation Policy

This Cancellation Policy governs all cancellations related to visa processing, flights, hotels, and holiday packages handled by SAGA LUXURY TOUR N TRAVEL LLP. All cancellation outcomes strictly follow supplier rules.

1. Visa Services

• Visa applications cannot be cancelled once submitted to the embassy.
• Fees paid for visa processing are non-refundable.
• Any delay, rejection, or administrative hold is under embassy control.

2. Flight Tickets

Flight cancellations are governed entirely by the airline rules.

• Cancellation penalty varies by fare type (Refundable / Non-Refundable).
• Some fares do not allow cancellation at all.
• Date changes may include fare difference + airline charges.
• No-show bookings are treated as fully non-refundable.

3. Hotels & Packages

• Refund and cancellation rates depend on the hotel, travel season, and booking window.
• Peak season bookings often have 100% cancellation penalties.
• Any operational expense already incurred will be deducted.
• No show or last-minute cancellation may lead to zero refund.

4. No-Show Policy

• A no-show is when a traveler does not turn up for the flight/hotel/package.
• No-show bookings are considered non-refundable.
• Rescheduling may not be allowed for no-show cases.

5. Cancellation Procedure

To cancel a service, customers must submit an official request via:

• Email: info@sltt.in
• Phone: +91 98380 99903
• WhatsApp Support (if assigned by a relationship manager)

Cancellations are processed only after verifying supplier rules.

6. Service Charges

• Service charges, convenience fees, and processing fees are non-refundable.
• Urgent service fees or documentation fees are also non-refundable.

7. Refund After Cancellation

Refunds (if applicable) follow supplier timelines, usually between 7–30 business days depending on the service partner.

8. Payment Gateway Fees

• Payment gateway convenience fees are non-refundable.
• Any chargeback initiated without valid reason may be legally contested.

9. Special Cases

• Natural calamities, strikes, or government restrictions may affect refund eligibility.
• Rescheduling during emergencies depends on supplier approval.
• Refunds for partially used services may not be applicable.

10. Contact for Cancellation Support

For any cancellation assistance, customers may reach out to:

• Email: info@sltt.in
• Phone: +91 98380 99903
• Office: Lucknow, Uttar Pradesh

This Cancellation Policy is subject to updates. The latest version is available on our website.