Terms & Conditions

These Terms & Conditions govern all services offered by SAGA LUXURY TOUR N TRAVEL LLP, headquartered in Lucknow, Uttar Pradesh, India. By accessing our website, making a booking, or requesting visa assistance, you accept and agree to the terms mentioned below.

1. Services Offered

• Visa processing and documentation support
• International and domestic flight bookings
• Hotel reservations & luxury stays
• Holiday packages & curated experiences
• Corporate travel planning & management

2. User Responsibilities

• Provide accurate and up-to-date information
• Upload valid documents required for bookings & visa processing
• Verify travel details before payment
• Ensure passport validity and compliance with travel regulations

3. Visa Disclaimer

• Visa approval is solely at the embassy’s discretion
• Processing time varies by embassy and workload
• Visa fees and SAGA service charges are strictly non-refundable
• Incorrect information may lead to delays or rejection

4. Booking Confirmation

All bookings depend on live availability. Prices may vary until final confirmation. Airlines, hotels, and suppliers may modify services based on their operational rules.

5. Payments & Billing

• Full or advance payment is required for bookings
• Processing begins only after successful payment
• Gateway/Bank convenience fees may apply
• Digital invoices are shared post-payment

Secure Payment Gateway

All payments are processed via PCI-DSS compliant gateways such as Razorpay/PayU/Stripe. We do not store card information, CVV, or banking details.

Fraud Protection

• Suspicious transactions may be withheld or canceled
• Chargeback fraud may be legally challenged
• Multiple login or payment attempts may trigger verification

6. Customer Support

• 24×7 helpline for urgent travel and documentation queries
• Email & WhatsApp support available daily
• Average response time: 15 minutes – 2 hours
• Priority desk for corporate & premium clients

7. Data Privacy & Safety

• No sharing of customer information without consent
• No storage of financial details
• All data processed as per India IT Act security guidelines
• Servers and data are secured with encryption standards

8. Refund & Cancellation

Refunds follow airline/supplier fare rules. Visa fees & documentation charges are non-refundable. Refer to our Refund Policy for complete details.

9. Liability Limitations

• Airline delays/cancellations are beyond our control
• Embassy verification delays are not our responsibility
• Incorrect client information may cause losses which Saga Luxury is not liable for

10. Governing Law & Dispute Resolution

All disputes fall under the jurisdiction of Lucknow, Uttar Pradesh, India.

11. Acceptance of Terms

Using our website or services confirms your acceptance of these Terms & Conditions.

12. Contact & Support

For queries, dispute escalation, or general customer support, you may contact us at:

• Email: info@sltt.in
• Phone: +91 98380 99903
• Office: Lucknow, Uttar Pradesh, India